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Billing information and customer support in simple language
PIKSL uses the competences of people with and without disabilities to develop products and services for everyone. One of its services helps E.ON, a German utility company, to better communicate with all of its customers. In 2016 approximately 300 people with intellectual disabilities used this service during the pilot phase.
PIKSL - Living in the community gGmbH, Germany -
Building a national central bank on Universal Design principles
By moving into a new state-of-the-art facility, the Central Bank of Ireland has defined three major areas that will be managed in the future according to Universal Design principles: Strategy development and services, design and construction plus ongoing operations (events, training, facility management).
Central Bank of Ireland, Ireland -
How to support your embassies in producing captioned videos
The Department of State produces or owns nearly 20,000 videos per year in more than 70 languages on a huge range of topics. Using cloud services, the DOS has been able to make the process of captioning videos easier. DOS can now caption live video in two languages, and pre-recorded video in over 70 languages.
US Department of State, Global Video Captioning Program, United States of America -
Online resource for parents of children with learning and attention issues
Understood.org is a free website for parents of children aged 3–20+ with learning and attention issues. It offers more than 2,500 pieces of expert-vetted content, five interactive tools, daily access to experts, and to a social media community. The site is available in English, Spanish, as well as in read-aloud mode.
Poses Family Foundation, Understood.org, United States of America -
Inclusive evacuation strategies following a tsunami, earthquake, or volcano eruption
Forum Komunikasi Masyarakat Berkebutuhan Khusus Aceh is a forum of various disabled people organizations in the in Aceh province, an tsunami and earthquake affected region. From 2015 to 2017, the organization trained 296 persons with disabilities, and 965 have participated in three disaster evacuation simulations.
FKM BKA - Forum of Community with Special Needs Aceh, Indonesia -
Government research institute promoting sign language in science, technology, engineering, and mathematics
Indian Sign Language Enabled Virtual Laboratory by CSIR, India: Enhances STEM learning accessibility for the deaf with comics, games and simulations. Around 250 content videos and 100+ vocabulary videos were added in 2022 alone.
CSIR Institute of Microbial Technology, Indian Sign Language Enabled Virtual Laboratory (ISLEVL), India -
Entrepreneurship support for persons with psychosocial disabilities
Enosh, the Israeli Mental Health Association, launched the MAOF entrepreneurship programme in 2008 to support the self-employment of persons with psychosocial and intellectual disabilities. Funded by the Israeli Ministry of Health, the programme has resulted in 433 businesses by 2022.
ENOSH - The Israeli Mental Health Association, MAOF entrepreneurship programme, Israel -
Study circles supporting persons with intellectual disabilities in political processes
Via ‘study circles’ Studieforbundet Vuxenskolan (SV) from Sweden makes it easier for people with intellectual disabilities to access political processes. SV has also created a process that allows voters with disabilities to address questions important to them to political representatives.
SV Study Association Vuxenskolan, My choice/My election, Sweden -
Advanced life-skills training for wheelchair users
In 2012 the Association of People with Disabilities in Bolivia launched ‘Nueva Esperanza’, a programme that teaches life skills to people with physical disabilities, especially wheelchair users. In 2017 the local practice was recognized nationwide and was included in a new labour law. As of 2022 there were 25 beneficiaries.
Nueva Esperanza Association of People with Physical Disabilities, Programa Vida Independiente (Independent Living Programme), Bolivia -
Making a global coffee supply chain fully inclusive – from growing to trading, roasting, and selling
The Lucy Foundation in New Zealand runs an inclusive coffee supply chain with workers with disabilities in Mexico and New Zealand. It employs, trains, and empowers individuals with disabilities.
The Lucy Foundation, Inclusive Coffee Value Chain, New Zealand
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