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Customer services and hotlines are being made accessible to deaf persons. Thanks to RelayService, deaf people and persons with hearing or speech impairments can arrange appointments on the phone, request information from service hotlines, etc.
The relay assistants are known as "the ears and voice" of the deaf community. Users send their requests to the assistant via email, text message or fax, and the relay assistant makes the phone call and replies accordingly. It is also possible to contact the assistants via video chat or visit them at the office.
OEGS barrierefrei, Access to information & services for deaf people, Austria -
Competition among students for innovative devices and software
UNIKATE is a competition among a wide variety of students to solve every-day problems of persons with disabilities and the elderly. UNIKATE’s mission is to use their creative potential to invent tools and devices that support the specific needs, with the goal of constructing prototypes of the most promising ideas.
Austrian Council for the Disabled, Unikate Ideenwettbewerb, Austria -
Preparing young people for real jobs in bakeries
Gragger, a bakery in Upper Austria and Caritas have organized "Backma's", a project that provides vocational on-the-job training for adolescents with disabilities. Under the supervision of mentors, the apprentices acquire practical skills in the production of pastries in a full-fledged working bakery in the town of Linz.
Caritas Linz, Austria -
Pharmacy specialized in employment and services for deaf people
Since taking on the first deaf apprentice in 2008, the Vienna-based pharmacy has now trained two and employed a third deaf pharmacist. In addition, sign language courses were offered for hearing staff. For customers, the pharmacy offers barrier-free health information, including videos in sign language.
Marien Pharmacy, Training and counselling for deaf people, Austria -
A municipal-level pilot-project towards continuous schooling of children with autism
In this pilot-project children with autism are accompanied from kindergarten onwards by trained teachers and by mentors who also assist parents with out-of-school issues. In school, special learning materials and mentors working with regular teachers are provided to facilitate the inclusion of children with autism.
Vienna Board of Education, Children with autism pilot-project, Austria