Customer services and hotlines are being made accessible to deaf persons. Thanks to RelayService, deaf people and persons with hearing or speech impairments can arrange appointments on the phone, request information from service hotlines, etc.

The relay assistants are known as "the ears and voice" of the deaf community. Users send their requests to the assistant via email, text message or fax, and the relay assistant makes the phone call and replies accordingly. It is also possible to contact the assistants via video chat or visit them at the office.

The relay assistants are known as 'the ears and voice' of the deaf community. Users send their requests to the assistant via email, text message or fax, and the relay assistant makes the phone call and replies accordingly. It is also possible to contact the assistants via video chat or visit them at the office. In this instance, users can make their calls in real time.

Problems Targeted

Making an appointment on the phone, requesting information via a customer service hotline or informing a meeting partner about a potential delay: communicating via phones creates barriers to deaf people and persons with hearing or speech impairments.

Solution, Innovation and Impact

Telephone operator services

Pictures