Customer services and hotlines are being made accessible to deaf persons. Thanks to RelayService, deaf people and persons with hearing or speech impairments can arrange appointments on the phone, request information from service hotlines, etc.

Solution
Access to information & services for deaf people
Organization
OEGS barrierefrei
Country of Implementation
Austria
Region
Europe
Subregion
Western Europe
First published
31.01.2014

The relay assistants are known as "the ears and voice" of the deaf community. Users send their requests to the assistant via email, text message or fax, and the relay assistant makes the phone call and replies accordingly. It is also possible to contact the assistants via video chat or visit them at the office.

242_relayservice_foto
The relay assistants are known as 'the ears and voice' of the deaf community. (Kerstin Reiger/O¨GLB)

Solution details

People

Helene JARMER
“The start of the new RelayService is an important step to- wards accessible communication and equal opportunities for deaf people in Austria.” Helene JARMER

The relay assistants are known as 'the ears and voice' of the deaf community. Users send their requests to the assistant via email, text message or fax, and the relay assistant makes the phone call and replies accordingly. It is also possible to contact the assistants via video chat or visit them at the office. In this instance, users can make their calls in real time.

Problems Targeted

Making an appointment on the phone, requesting information via a customer service hotline or informing a meeting partner about a potential delay: communicating via phones creates barriers to deaf people and persons with hearing or speech impairments.

Solution, Innovation and Impact

Telephone operator services

Media

Pictures

242_relayservice_fotoThe relay assistants are known as 'the ears and voice' of the deaf community. (Kerstin Reiger/O¨GLB)

Related information

Connections
2

Solutions with the same:

Country of Implementation

Austria

Region of Implementation

Europe