Customer services and hotlines are being made accessible to deaf persons. Thanks to RelayService, deaf people and persons with hearing or speech impairments can arrange appointments on the phone, request information from service hotlines, etc.
- Access to information & services for deaf people
- OEGS barrierefrei
- Country of Implementation
- Western Europe
- First published
“The start of the new RelayService is an important step to- wards accessible communication and equal opportunities for deaf people in Austria.” Helene JARMER
The relay assistants are known as 'the ears and voice' of the deaf community. Users send their requests to the assistant via email, text message or fax, and the relay assistant makes the phone call and replies accordingly. It is also possible to contact the assistants via video chat or visit them at the office. In this instance, users can make their calls in real time.
Making an appointment on the phone, requesting information via a customer service hotline or informing a meeting partner about a potential delay: communicating via phones creates barriers to deaf people and persons with hearing or speech impairments.
Solution, Innovation and Impact
Telephone operator services