Innovative Practice 2021 on Inclusive Employment and ICT

Service package for companies, substantially reducing cost of workplace adaption

Microlink PC (UK) Ltd. is a company based in Hampshire and specializing in workplace adjustments. In 2010 it developed MiCase, a management service that recommends and implements cost-effective workplace adaptations for companies employing people with disabilities. Microlink provides training and monitoring and well-designed work environments to improve productivity and job retention. In 2020, Microlink had 36 corporate and public sector clients using MiCase, serving more than 1.4 million persons.

“Microlink is equipping our employees for success, supporting inclusion and improving accessibility.”

About the practice at a glance
Name of Innovative Practice:MiCase Workplace Adjustments Case Management
Organisation:Microlink PC
of Implementation
United Kingdom, USA
Start Year2010
Sub-CategoryA project of the Business Sector


  • From 2017 to 2020 the number of public and corporate clients grew by 33 per cent
  • From 2010 to 2020 more than 250,000 employees with disabilities have benefitted from the services


Employers do not always know how to make adequate workplace adjustments for employees with disabilities.


MiCase offers comprehensive services to companies, starting with an initial consultation and assessment either on-site or remotely. The resulting report recommends the most cost-effective workplace adjustments, such as ergonomic provisions or assistive technology solutions, all of which can be supplied by Microlink.

The proposed adjustments are implemented with Microlink’s support, and the employee is trained on how to make best use of them, after which changes in his or her productivity are monitored and reported. The entire process typically takes approximately 20 days.

MiCase was developed out of the experience of providing adjustment services to one major UK bank in 2010. In 2020, 36 corporate and public sector clients used the service, which has benefitted more than 250,000 employees since 2010. According to a customer survey, MiCase has the potential to reduce the cost of adjustments by 56 per cent and to help over 80 per cent of employees remain in their jobs, as well as reducing absences due to condition-related sick leave.

A young woman is standing at a desk looking at a computer screen. The desk is height adjustable. In the background are an office chair and a modern design shelf.

A young women works at an adjustable desk. ©Philip Vile


Microlink is a for-profit company and MiCase is a modular solution consisting of assessment, consultation, training, and monitoring. The initial package costs €770, but actual implementation costs vary from case to case.

MiCase is currently offered in the UK and in the US, with joint ventures being set up in Canada and India for launch in 2021. The service can be modified to meet any country’s legislative requirements for reasonable accommodations in the workplace.

Microlink´s expertise is used by the Steering Committee for the Global Business Coalition for Education, as well as by the International Labour Organization, among others.


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