Innovative Practice 2021 on Inclusive Employment and ICT

Making civil service positions accessible for people with intellectual disabilities

Plena inclusión España is a national Spanish NGO with regional federations that supports people with intellectual and developmental disabilities. In 2011 it was mandated by the Ministry of Territorial Policy and Public Function to develop a recruitment process in the public sector for people with intellectual disabilities. Through a targeted call for employment and adapted registration, training, and examination materials, 448 people secured jobs at the national level between 2012 and 2020.

“I feel happy because I got the job with my own effort. It’s permanent and I learn things every day.”

About the practice at a glance
Name of Innovative Practice:Accessible Public Sector Employment
Organisation:Plena inclusión España
of Implementation
Start Year2011
Sub-CategoryA project of Civil Society


  • In 2020, 16 autonomous communities in Spain opened targeted regional calls for employment for people with intellectual disabilities
  • Funding for the project has increased from €10,000 in 2011 to €300,000 in 2018–2020


Public sector bodies do not always have the expertise in-house to make their employment processes accessible.


Plena Inclusión España works with public administrations at the national, regional, and local level to make their recruitment accessible. It has designed a new targeted process that considers the education opportunities, support needs, and employment experiences of people with intellectual disabilities. The focus is on improving cognitive accessibility. Calls for applications and accompanying information are in an easy-to-read format. Accessible online exam preparation is offered, and the registration form includes specific guidance to complete it. Increased funding from 2018 to 2020 has allowed Plena Inclusión to also offer applicants in-person training.

The first targeted public employment call was made in 2012, at which time some 2,500 people applied for 54 places. From 2011 to 2020, 448 people with intellectual disabilities have secured a job in the public sector at the national level alone.

Two young men arrive to take the public sector examinations

Two young men arrive to take the public sector examinations. ©


The project is financed through grants and subsidies. Funding has grown from €10,000 (2011) to €300,000 (2018–2020), including funding from the European Social Fund, the Spanish Ministry of Health and Social Services and Fundación Universia.

The practice has been replicated in Spain’s autonomous communities, provincial councils, and municipalities. Plena Inclusión has a working group composed of employment professionals from its regional federations who share learning and progress. It offers advice to public administrations and holds events to bring public administrations together to share experiences and recognize achievements. Going forward, Plena Inclusión is planning work on making internal promotion processes within public administrations accessible.


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