Innovative Practice 2019 on Independent Living and Political Participation

Service IT-platform available in several European countries

Based in Tallinn, Estonia, Helpific is a combination start-up company and NGO. In 2015, Helpific started a web-based IT-platform that connects people who need assistance in independent living to local volunteers and paid support. The IT-platform enables people to post requests as well as offers of support in a variety of categories, such as personal assistance, transportation, and household work. In 2018, Helpific had more than 6,200 registered members, and had gone international already.

“Thank you to the founders of this platform and to all my dear helpers who have devoted their time and energy to help others. I received help to all my requests on this platform so far.”

About the practice at a glance
Name of Innovative Practice:Helpific – A peer-to-peer-based ICT tool
of Implementation
Croatia, Estonia, Hungary, Ukraine


  • The IT-platform was launched in 2015, and in summer of 2018 there were approximately 600 support requests and offers posted.
  • Helpific is currently active in Croatia, Estonia, Hungary, and Ukraine


People with disabilities face challenges when they try to establish an independent life in their community because they are often short of capital and relevant support.


Introducing Helpific in the county of Vorumaa.

Helpific was developed in 2014 at a social ‘hackathon event’ in Tallinn, Estonia, by developers, marketers, designers, people with disabilities, and social workers. The Helpific team consists of IT developers and designers from Estonia, Turkey, and Russia; social workers from Hungary and Estonia; and lawyers and disability activists from Estonia. Helpific is both a search platform and a market place, where offers of support are matched with the demand. After registration, people either post their need for help or their offer of support in such areas as personal assistance, transportation, and household tasks.

The platform enables registrants to get directly in contact with each other and to agree on the time and details of the requested service. Postings for both the requests and offers are free, while service offers can be either free or paid, with approximately 41 per cent of all users preferring to pay for the services they receive. Even if they cannot pay the market rate, they are generally ready and willing to pay something, as the concept of receiving help for free is sometimes humiliating. In some cases, people with disabilities use their personal budget funds to pay for these services. In the summer of 2018, for example, Helpific had approximately 600 help requests and support offers posted.


Helpific relies on grants from private and public organizations. In the long term, however, it intends to reach sustainability by applying a 10 per cent commission on the income derived from the platform, such as from professional help services.

Helpific Estonia has an international development strategy, supporting local professionals to launch the platform in their own country; and it provides training and a kick-off package that consists of coding instructions, design, and know-how. Every Helpific partner is continuously supported as members of the Helpific network but has the freedom to adapt the concept to local circumstances. In addition, Helpific plans to introduce a transportation app that will offer peer-to-peer solutions between small villages in remote areas.In 2018, Helpific started a pilot project in Croatia paid by service providers and municipalities, and it plans to launch in Romania by late 2018.

People working on the Helpific platform during the Enable Hackathon event.


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