Innovative Practice 2018 on Accessibility
Buddy service for jointly attending cultural events
Name of Innovative Practice: | Buddy service for jointly attending cultural events |
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Organisation: | “Inklusion muss laut sein” (“Inclusion must be loud”) |
Country of Implementation | Germany, Austria, Belgium, The Netherlands and Switzerland |
PROBLEMS TARGETED
Persons with disabilities are rarely visible in public life. Physical barriers are the main reason, which often makes it impossible for people with disabilities to participate in cultural events, such as concerts, festivals, theatre performances, and cinema visits.
SOLUTION, INNOVATION, AND IMPACT
“Inklusion muss laut sein” operates a European-wide network of volunteers who accompany persons with disabilities to various cultural events and provides information about accessible venues online. Thanks to the vast engagement of these volunteers, the service can be offered free of charge.
Through the website www.i-m-l-s.com, persons with disabilities can make an appointment with a buddy in countries including Austria, Belgium, Germany, The Netherlands and Switzerland, who will then accompany them to the chosen event. Before booking an appointment, the person using the service can inform her or himself on the accessibility of the venue as well as find barrier-free accommodations and travel information, if needed.
“Inklusion muss laut sein” also helps in building lasting relationships between persons with disabilities and their buddies by carefully matching the personalities and interests of the partners. The service not only allows persons with disabilities to participate in public life and create new relationships, it also helps to increase awareness of the needs of people with disabilities on the part of event organizers.

“Inklusion muss laut sein” also helps in building lasting relationships between persons with disabilities and their buddies by carefully matching the personalities and interests of the partners. The service not only allows persons with disabilities to participate in public life and create new relationships, it also helps to increase awareness of the needs of people with disabilities on the part of event organizers.
OUTLOOK, TRANSFERABILITY AND FUNDING
Co-operations with well-known festivals, such as Germany’s “Wacken Open Air,” has not only contributed to attracting new volunteers but also to raising awareness among event organizers, who in turn introduce changes to their venues to make them more accessible.
The project can be easily transferred to other cities or countries. In fact, it has already been replicated by the Disabled Persons Association Greiz (Behindertenverband Greiz) in Germany; and the Austrian project Aeon Tickets – an online ticket shop specialising in meeting the needs of persons with disabilities – has approached “Inklusion muss laut sein” for advice and expertise.
Currently, volunteers make up 85 per cent of the work carried out in Germany. In 2016 the organization received private donations of 5,000 EU in addition to 15,000 Euro of the organization’s own funds.

Currently, volunteers make up 85 per cent of the work carried out in Germany. In 2016 the organization received private donations of 5,000 EU in addition to 15,000 Euro of the organization’s own funds.