Innovative Practices 2015 on Independent Living and Political Participation
Helpline and platform on personalised care
“We deliver a knowledge-sharing platform on personalised care to allow disabled people to access the same rights and opportunities as their non-disabled peers.”
|Name of Innovative Practice:||Helpline and platform on personalised care|
|Organisation:||Disability Rights UK|
Financial cuts to local and national services mean there are gaps not only in knowledge of community-care direct payments, personal budgets, etc. but also in where to find information and support on how to apply for such personalised service assistance.
SOLUTION & METHODOLOGY
Factsheets are provided free via the website, giving detailed information on community care, possible funding for non-residential accommodation, community-care direct payments, and for complaining about local authority decisions. In addition, personal advice and information is offered by telephone or email, and Q&A examples are shared in bi-monthly newsletters. Approximately 25 percent of recipients are advisers from member organizations, which have a wide reach themselves. Disability Rights UK also writes the Independent Living sections of the Disability Rights Handbook – the ‘benefits bible’ – which sells more than 13,000 copies per annum. In the near future, online forums will be introduced to further enhance communication and information sharing.
OUTLOOK & TRANSFERABILITY
Since the service is quite simply set up, it can be easily replicated; and use of online services means information is easily updated and shared. New issues are highlighted through the Q&A sections of the newsletter and website, helping disabled people and their networks to be proactive.
Nominated by: Mr. Michael PAUL, Disability Rights UK