Innovative Practices 2014 on Accessibility

Airport accessibility for everyone

The Atatürk Airport Istanbul was made accessible through a holistic approach: tactile surfaces added; sanitary facilities renovated; induction loop systems implemented. Strong emphasis was laid on the training of the airport employees.

“Airports act as social hubs, catalysing cultural, economic and social exchanges between people. It’s crucial that they’re accessible by all.”

About the practice at a glance
Name of Innovative Practice:Obstacle-Free Airport Project
Organisation:TAV Istanbul
of origin
Beneficiaries targeted Persons with disabilities
Approach/ model/ solution:Holistic approach to make airport accessible and obstacle-free, capacity building


  • 250 employees received training in Sign Language
  • 200 employees were given awareness training regarding ‘Behaviour and Service’ to persons with visual impairments


For persons with disabilities, navigating an airport independently is only possible if certain services are provided and employees are trained. Arriving at the airport by subway causes a huge obstacle for persons with visual impairments if no tactile surfaces are available to lead the way to the terminal.


The specific needs of different groups of persons with disabilities were taken into consideration in order to make the Atatürk Airport accessible. A holistic approach was chosen, not limiting itself to the transformation of the physical space but also aimed at creating awareness within the organisation as well as amongst the general public.


The project consists of improving terminal buildings in line with international standards: service and help assistants implemented; tactile surfaces added; ramps improved; induction loop systems provided; training and capacity-building for the employees. Since implementation of the project, visually impaired passengers can arrive at the airport by subway and can find their way independently, thanks to the tactile surfaces. Another example is the inductive hearing loop systems at information desks that enable hearing impaired passengers to access information. In addition to TAV Istanbul, TAV Izmir, TAV Ankara and TAV Gazipaşa managements also continue to work within the project of making airports obstacle-free and accessible by all.

171_Obstacle free airport_TAV İstanbul_fotoThe project consists of improving terminal buildings in line with international standards.


TAV Istanbul
34149 Bakırkoy, İstanbul, Turkey
+90 212 463 30 00


Top marks from:
• all voters, NGO voters, business voters
Top marks for:
• accessing transport
• targeting all persons with disabilities

Nominated by: Kemal UNLU, TAV Istanbul GM