Innovative Policy 2021 on Employment and ICT

Municipality Council running a four-step job integration model

Providencia is a district in the Chilean capital of Santiago de Chile. The Municipality of Providencia runs the Providencia Labour Inclusion Programme, a four-step model supporting people with disabilities into work. Jobseekers undergo an assessment of their experience and needs and then receive job skills training. Support continues through to the signing of an employment contract and starting a job to follow-up evaluation and contact. From 2013 to 2020, 118 people found a job through the programme.

“The programme was a great help. I now have a job that provides me with well-being and peace of mind.”

About the policy at a glance
Laws and regulations involved:Providencia Labour Inclusion Programme
Responsible Body:Municipality of Providencia
of Implementation
Chile – Providencia


  • 37 people with disabilities were hired in 2019
  • 356 people with disabilities have enrolled in the programme since 2013
  • Highest monthly incomes are between US$640 and US$700, compared to the average national labour income of US$430


People with disabilities can face difficulties in identifying, obtaining, and sustaining long-term employment.


The Municipality of Providencia’s employment department offers a four-step Labour Inclusion Programme to people with disabilities. (1) Jobseekers undergo a semi-structured interview to assess their education and work background, support networks and needs, and health status. (2) Training is offered in job-searching skills such as CV writing and interviewing, as well as support to find and apply for jobs. (3) Once a job is secured, the municipality works with both the employer and employee to support contractual on-the-job training and any reasonable adjustments. (4) The final stage involves ongoing support to resolve any issues and to review progress and performance.

The municipality’s employment department is in an accessible building, offers online video-interpretation in sign language, and easy-to-read formats are used in the assessment, training, and monitoring processes.

From 2013 to 2020, 356 people with disabilities enrolled in the programme, and 118 have found work. Many of the positions have salaries above the average wage in Chile.

Two woman sit at a table. The woman on the left is smiling and writing in a notebook. The woman opposite her is looking at a computer screen on the table where a sign language interpreter is visible.

A jobseeker takes part in a one-on-one employment support meeting with video sign language interpretation. © Mandala Films


Providencia receives US$32,000 annually from the Servicio Nacional de Capacitación y Empleo (National Training and Employment Service) to cover staff costs, including occupational therapists, psychologists, and social workers. In 2018 some additional funding came through the Government Laboratory Public Innovators Network.

Providencia aims to develop a programme for companies to support them to further develop their inclusion practices for people with disabilities and other vulnerable groups. The project has not been replicated, but Providencia has shared its experience with other local employment offices and companies.


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