In your country, are accessible ATMs (cash dispensing machines) readily available to all persons with disabilities?


Question 22 asks specifically if ATMs are accessible to all people and also if they are readily available. Respondents from most of the countries are knowledgeable that some machines exist, but that most of the ATMs are not accessible, or only to some people with disabilities.



ATMs (cash dispensing machines) are clearly defined devices, and the technology exists that makes them accessible for all. There is a business case here as well as supporting accessibility; but with an indicator of only 2.3, it is clear that there is still a long way to go.


It is accessible but there is no possibility to call for service via sign language video when there is an issue with the withdrawing or the bank card.

There are initiatives by individual banks or banking groups to increase accessibility for various forms of impairment, primarily mobility and sensory impairment. Certainly not all ATMs have been converted; people with intellectual disabilities have hardly been thought of.

To the best of my knowledge there are only a few talking ATMs in Singapore and they are operated by one bank and they are located near the Singapore Association for the Visually Impaired.

Most, if not all, ATMs are accessible. Braille, audio-descriptive, and some ATMs are designed to suit people with wheelchairs.

The visually impaired do not have the in- dependence of using the ATM because there is no Braille version or option, hence the need for an assistant.


Not all ATMs are accessible. Also, accessbility is limited to the provision of ramp and audio facility.