Accessible phone calls for the Deaf for private and professional needs

Solution
Pedius Work Inclusion
Organization
Pedius
Country of Implementation
Italy
Region
Europe
Subregion
Western Europe
Start Year
2013
First published
13.01.2021

Pedius is a communication system that enables hearing impaired people to make telephone calls independently and at any time. Pedius Work Inclusion offers special features, such as subtitled conference calls. Founded in 2013, Pedius now has over 35,000 users in 13 countries and supports seven languages.

A person holds a tablet computer in her hands. On the screen is written ‘conference call’ and the conversation is about to start. There is a touch keyboard at the lower part of the tablet.
A Pedius user is about to participate in a conference call.

Solution details

People

Elizabeth ANDERSWebsite
“Pedius supports communication between colleagues as well as employees and customers.” Lorenzo Di Ciaccio, Pedius CEO

Pedius is a social business based in Rome. In 2013, Pedius introduced an app that enables the Deaf and Hard of Hearing to make phone calls, 24/7, and without a sign interpreter. Users are able to read the response of their contact on their device, in real-time and may respond using text or their own voice. If a user responds to their contact with text, it will be read to their contact in an artificial voice. From 2013 until today Pedius has gained over 35,000 users and supports 7 languages.

Problems Targeted

Phones are inaccessible by nature and interpreters require a specialized workforce for Deaf communication.

Solution, Innovation and Impact

Deaf people or people with a hearing impairment use the Pedius app to make a phone call to any phone number. Users type or speak their message into their device and Pedius sends it to the contact they have chosen, using either the user’s own voice or an automated voice. The answer is translated into writing in real time. Pedius' software uses a combination of technologies that makes even more complex conversations possible, such as those held in a professional environment. Pedius can also be easily integrated into most existing hardware, such as smartphones, tablets, and PCs supporting both Android and Apple systems. Each activated employee gets access to a personal number with unlimited incoming and outgoing calls, web access, availability for conference calls, a special notification system for incoming calls, and the possibility to request an interpreter. The Pedius app was launched in 2013, and in 2020 has over 35,000 users in 13 countries and offers seven languages. Via the telecommunications provider TIM Italia, the Pedius Work Inclusion services have been activated throughout Italy.

Funding, Outlook and Transferability

Pedius uses two models to generate revenues. Private customers can download the Pedius app for free and receive 20 minutes of free conversation per month. Premium subscriptions are offered for more minutes. For companies, Pedius offers the Pedius Work Inclusion service for US$30 per month. This includes subtitled conference call capabilities and unlimited incoming and outgoing calls. Discounts are available depending on the number of licences to be activated per company. Pedius is dedicated to expanding to more countries soon.

Media

Pictures

A person holds a tablet computer in her hands. On the screen is written ‘conference call’ and the conversation is about to start. There is a touch keyboard at the lower part of the tablet.A Pedius user is about to participate in a conference call.

Videos

Downloads

Related information

Connections
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Solutions with the same:

Country of Implementation

Italy

Region of Implementation

Europe