Hilal KAHRAMAN

Passenger Experience Design Specialist at Istanbul Airport

Hilal Kahraman works as Passenger Experience Design Chief at iGA Istanbul Airport. As a member of the customer experience team, her ultimate mission is to make the airport experience smoother and more enjoyable for all guests, including passengers, employees, and stakeholders, with Turkey’s hospitality culture. In her specific role, she has been working for three years to enable accessible and independent travel at the airport. With Kahraman’s work at iGA Istanbul Airport, she was selected as a winner of the 2021 CXPA Impact Awards in the ‘Diversity, Equity, & Inclusion Outcomes Related to CX’ category. Year of this biography: