An app improving service delivery for children with disabilities in rural areas

World Vision’s Disability Case Management app helps community workers identify and track children with disabilities, generate tailored action plans from 136 possible actions, and monitor services. It is low-cost ($2–$3/user/month), free-to-use and openly licensable.

World Vision is a large international NGO focusing on vulnerable children and their families. Its Disability Case Management app, launched in 2023 via their local organization, is intended to help non-specialist community workers to assess and support children with disabilities using a structured, recommendation-based system. As of 2025 it has been used in Malawi, Mozambique, Congo, Rwanda and is expanding to Honduras. Over 5,000 children have been supported, with ongoing data-valued impact and planned global scaling.

Problems Targeted

Children with disabilities in rural areas are rarely identified, often miss essential services, and lack systematic follow-up.

Solution, Innovation and Impact

World Vision’s Disability Case Management app offers a scalable digital tool that enables community workers to identify children with disabilities, recommend services, and track improvements – all without requiring any prior expertise in disability. Using structured questions to screen and assess children’s needs, the app generates automated recommendations for personalized action plans covering assistive devices, rehabilitation, and family support, and visualize gaps in: The performance of each case worker The needs of children as confirmed by specialist How well children’s needs are being met If follow-up visits are conducted on time If children’s well-being and functionality have been improved Services provided to each child and their family The solution was originally tested in Nepal in 2021 to support 100 children. Significantly adapted and expanded in 2023, it supported over 350 children in Malawi and the Democratic Republic of the Congo. By 2024, over 4,000 children in Malawi and 300 in Mozambique had received targeted support. By mid-2025, the number of children benefiting had risen to over 5,000 in Malawi and nearly 4,000 in Rwanda, with expansion underway in other countries. Honduras, for example, started using the app in 2025. With versions already translated into French, Spanish, Portuguese, and Chichewa, the Disability Case Management app can be adopted by governments and NGOs without licensing fees.

Funding, Outlook and Transferability

The app is funded through individual, corporate, and foundation fundraising, and internal resources. The app operates under a free-to-use policy and is designed for easy replication, with plans to deploy it in 60+ countries where World Vision works and to support governments and other organizations who wish to use it. (#ZeroCall26)

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