App facilitating citizen reporting of accessibility barriers

Solution
Accessibility App
Organization
COCMEFE - Spanish Confederation of People with Physical and Organic Disabilities
Country of Implementation
Spain
Region
Europe
Subregion
Western Europe
Start Year
2014
First published
13.01.2021

The AccesibilidApp was developed by COCEMFE and Vodafone and enables citizens to report accessibility and mobility barriers in their built environment. COCEMFE will then contact those responsible to remove these barriers. Since 2014 a total of 2,331 cases have been reported by 1,355 users.

A woman in a wheelchair is facing stairs at the entrance to a park in Madrid. She is turning her back to the audience and it becomes obvious that that stairs are an unsurmountable barrier for her.
A woman in a wheelchair faces a flight of inaccessible stairs at Retiro Park in Madrid.

Solution details

People

Elena ANTELOWebsite
“Mobility must follow accessibility criteria, highlighting the importance of removing barriers.” Anxo Queiruga, President, COCEMFE

In 2014, La Confederación Española de Personas con Discapacidad Física y Orgánica (COCEMFE), a Spanish non-governmental umbrella organization, and Vodafone Foundation developed AccesibilidApp, a mobile app enabling citizens to report accessibility barriers in any built environment to COCEMFE, and COCEMFE then mediates with the entities responsible for its management and maintenance. From 2019 and 2020 a total of 2,331 incidents have been reported by 1,355 users across Spain.

Problems Targeted

Despite a 2017 law requiring all public spaces in Spain to be accessible, compliance is low and there is no system to report barriers.

Solution, Innovation and Impact

AccesibilidApp is free and fully accessible through any computer or mobile device. To report an outdoor incident in a public area the user registers its location and postcode, classifies the type of barrier that has been encountered by using a predefined list (e.g., damaged pavement, poor lighting, faulty traffic lights), and adds a photo and description. Accessibility barriers can be reported across Spain. All incidents are received by COCEMFE, and a local COCEMFE organization mediates with the city council or other entity responsible for resolving the issue. Notably, the reporting person is kept informed about the process. A prototype was created in 2014, which was redesigned for better accessibility and usability in 2019. It is in use throughout Spain, and COCEMFE has cooperation agreements on the local, regional, and provincial level for the management, mediation, and resolution of incidents. In 2019 and 2020, 1,355 users have reported 2,331 incidents. Only 15 have been resolved.

Funding, Outlook and Transferability

The Vodafone Foundation financed the initial design and development of the app, which is now managed and maintained entirely by COCEMFE. Cooperation agreements have been signed with the city councils of Alcañiz (Teruel), Pamplona, Soria, Caspe (Zaragoza), and León. COCEMFE aims to establish more cooperation agreements with local authorities and COCEMFE-affiliated organizations across Spain for incident management. In response to COVID-19, COCEMFE adapted the app in April 2020 to be used to report accessibility barriers related to new public health measures, such as test station accessibility.

Media

Pictures

A woman in a wheelchair is facing stairs at the entrance to a park in Madrid. She is turning her back to the audience and it becomes obvious that that stairs are an unsurmountable barrier for her.A woman in a wheelchair faces a flight of inaccessible stairs at Retiro Park in Madrid.

Videos

Downloads

Related information

Solutions with the same:

Country of Implementation

Spain

Region of Implementation

Europe