Providing personalized municipal care support for persons over the age of 80

In 2020 the municipality of Cerro Navia, in Chile’s capital region of Santiago, launched ‘Plan 80’ – a person-centred monitoring, follow-up, and support programme for persons with and without disabilities over the age of 80. By end of 2021 the programme had supported over 3,700 beneficiaries.

In 2020 the Municipality of Cerro Navia, located in Chile's capital region of Santiago, created Plan 80, a person-centred monitoring and accompaniment model. The programme is targeted at persons with and without disabilities over the age of 80. Through individual follow-up consultations, Plan 80 identifies the needs of its beneficiaries, ranging from assistive devices to such basic needs as health services, medicines, hygiene, and food, which are then delivered to the homes of the elderly. In 2021 the programme had over 3,700 beneficiaries.

Problems Targeted

Elderly people with disabilities often must depend on their families for care and support regarding their daily activities, such as eating and hygiene.

Solution, Innovation and Impact

Plan 80 is a monitoring, follow-up, and support programme for persons over the age of 80 with and without disabilities developed at the local level by the city administration of Cerro Navia. The programme offers a variety of municipal services, such as social, health, and assistive support, all of which are provided in an inclusive and accessible fashion. City officials make weekly calls to assess the individual’s needs and they conduct regular follow-up consultations with the most vulnerable. The officials are paired and assigned to certain beneficiaries, enabling the creation of a personal bond with the beneficiaries as well as with their families and caretakers. All activities are carried out by city personnel without help from service providers. Started in 2020, by end of 2021 the programme had supported over 3,700 beneficiaries; and in 2022 it has held additional meetings with beneficiaries to evaluate the provision of services and to identify necessary improvements.

Funding, Outlook and Transferability

Plan 80 has an annual budget of $100,000 for the cost of personnel (call centre and coordinator), which is fully covered by the city administration of Cerro Navia as part of its social services portfolio. The other resources for the programme such as hygiene kits, nappies, food, visits by medical specialists, etc. are funded from the general municipal budget for health and social programmes. The simplicity of the model has allowed for it to be replicated in two additional municipalities in Chile: in Macul for people over 75 years and in Santa Juana for people over 80 years. Plan 80 is currently being supplemented with a parallel programme called Plan (In)Dependency based on the same model to provide support and care to bedridden people of all ages.

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