A government e-system making social assistance to persons with disabilities available by smartphone

Unified Information System of the Social Sphere (UISSS)
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Unified Information System of the Social Sphere (UISSS), Ukraine: Simplifies access to social support for disadvantaged groups. Allows remote registration and service arrangement, benefiting persons with disabilities with reduced bureaucracy.

Solution details


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“Building an effective e-tool for maximum accessibility of social services in wartime is a challenge that you can be proud of.” Kostyantyn Koshelenko, Deputy Minister of Social Policy for Digital Development, Digital Transformations, and Digitalization

The Unified Information System of the Social Sphere (UISSS) is a project implemented by the Ministry of Social Policy in Ukraine. Its main goal is to simplify access to social support for disadvantaged groups, including people with disabilities. UISSS allows for remote registration and receipt of social services and for using a smartphone to arrange for social services, thus greatly reducing all types of bureaucracy. Persons with disabilities in Ukraine can also be directly supported by international organizations and donors via this system.

Problems Targeted

The provision of efficient support for people with disabilities in Ukraine, a country heavily affected by the war with Russia, is difficult, often also hampered by government bureaucracy.

Solution, Innovation and Impact

UISSS creates electronic accounts for recipients of social assistance, accessible through mobile applications, which allows ordering social assistance over the phone. UISSS plans to access all relevant data from state registers, such as digitalized certificates and data about birth, marriage, birth of children, available property and income, change of address, and death. The new system also reduces the bureaucratic apparatus and administrative costs, minimizes corruption risks, and increases the quality and availability of social support. Electronic social system is especially supportive for those who are internally displaced or are refugees in other countries, making their access to social security much easier. The war with all its consequences continually increases the number of persons with various disabilities. In addition, an online platform called eDopomoga is part of the UISSS, which makes it possible for international organizations, donors, and volunteers to reach and support persons with disabilities. By mid-2023 more than 1.35 million persons with disabilities submitted applications for assistance. In addition, the applications for support of more nearly 439,000 persons with disabilities were transferred to international organizations and donors.

Funding, Outlook and Transferability

UISSS has been created and developed with donor funds from international organizations and by the Ministry of Social Policy of Ukraine. (Awardee 2024)



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