This project takes a holistic approach to the accessibility of banking services: buildings, banking foyers, ATMs, bank cards and websites are made accessible for persons with all kinds of disabilities.

To make banking accessible there are no steps at the entrances to the branch offices, a tactile guiding system leads to the information desk and advice counters are equipped with induction units. The website is available in sign language and simple language and in 2011 a new bank card for blind and visually impaired persons was launched.

Bank Austria aims to make banking accessible for all: there are no steps at the entrances to its branch offices; a tactile guiding system leads from the entrance to the information desk; advice counters are equipped with induction units; the website is translated into sign language and simple language.

Problems Targeted

The design of foyers and regular ATMs can hinder the access of persons with disabilities to banking services: the screen is too high for wheelchair users; no acoustic interpreter is available for blind persons; the font is too small for persons with visual impairments; there are no tactile surfaces to lead the way.

Solution, Innovation and Impact

Barrier-free banking services

Pictures