This project takes a holistic approach to the accessibility of banking services: buildings, banking foyers, ATMs, bank cards and websites are made accessible for persons with all kinds of disabilities.

Solution
Towards fully accessible banking services
Organization
Unicredit Bank Austria AG
Country of Implementation
Austria
Region
Europe
Subregion
Western Europe
First published
31.01.2014

To make banking accessible there are no steps at the entrances to the branch offices, a tactile guiding system leads to the information desk and advice counters are equipped with induction units. The website is available in sign language and simple language and in 2011 a new bank card for blind and visually impaired persons was launched.

244_Barrierefreie-Bank-Austria_Foto
Accessibility in many forms: there are no steps at the entrance and a tactile guiding system leads from the entrance area to the information desk.

Solution details

People

“We would like to be pioneers not only in our results, but also in terms of respectful contact with people.” Willibald CERNKO, CEO Bank Austria

Bank Austria aims to make banking accessible for all: there are no steps at the entrances to its branch offices; a tactile guiding system leads from the entrance to the information desk; advice counters are equipped with induction units; the website is translated into sign language and simple language.

Problems Targeted

The design of foyers and regular ATMs can hinder the access of persons with disabilities to banking services: the screen is too high for wheelchair users; no acoustic interpreter is available for blind persons; the font is too small for persons with visual impairments; there are no tactile surfaces to lead the way.

Solution, Innovation and Impact

Barrier-free banking services

Media

Pictures

244_Barrierefreie-Bank-Austria_FotoAccessibility in many forms: there are no steps at the entrance and a tactile guiding system leads from the entrance area to the information desk.

Related information

Connections
1

Solutions with the same:

Country of Implementation

Austria

Region of Implementation

Europe