Personal Ombudsmen Enhance Self-Determination

PO Skåne - Personal ombudsman in Skåne
Country of Implementation
Northern Europe
Start Year
First published

Personal ombudsmen (POs) assist individuals with psychosocial disabilities in taking control of their own situation. In 2017 the organization employed a self-determination coordinator (referred to as a BISAM) charged with working alongside POs in group homes; and in that year the POs served more than 600 people.

Personal Ombudsman Japanese study visit to PO-Skåne
Japanese study visit to PO-Ska°ne.

Solution details


“This is revolutionary! This is earth-shaking!” One elderly facilitator, who became so enthusiastic on hearing about the PO-Skåne Personal Ombudsman

Problems Targeted

Persons with psychosocial disabilities in Sweden usually live in the community, either in apartments of their own or in group-homes, mostly with restricted self-determination.

Solution, Innovation and Impact

For more than 20 years, PO-Skåne has been providing support in decision-making for persons with mental health issues or psychosocial disabilities. Key to this support is the use of full-time personal ombudsmen (POs), who are highly skilled persons – much like lawyers and social workers – who do outreach work and establish trusting relationships with individuals in need of support In 2017, PO-Skåne introduced a new service provision called BISAM (a self-determination coordinator), assigned to the southern city of Lund. Whereas a PO works exclusively on behalf of their individual clients, the BISAM is charged with supporting all the tenants in a particular group home on a full-time basis. POs and the BISAM reach people with psychosocial disabilities step-by-step by making contact, developing communications, establishing a relationship, and initiating a dialogue. Importantly, the PO and the BISAM do not act according to what they think is in their client’s best interest, but rather only carry out what their client asks them to do.

Funding, Outlook and Transferability

Contracts with the municipalities are usually for two years. Some are extended automatically, others must be negotiated for a new period. The personal ombudsmen and the self-determination coordinator work full-time and are paid by PO-Skåne; in turn, the local government pays PO-Skåne according to the contract a sum that covers salaries, expenses, in-service training, and overhead costs. PO-Skåne started with two POs working in three municipalities and is now serving half of the 33 municipalities in the province. The PO system has been replicated elsewhere in Sweden, and PO-Skåne is working on transferring the programme to other countries. The organization currently offers training to interested organizations and will start to support PO-Kiev, in the Ukraine, in 2019.



Personal Ombudsman Japanese study visit to PO-SkåneJapanese study visit to PO-Ska°ne.



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