Innovative Practices 2014 on Accessibility

Everybody is welcome in an accessible hotel

Scandic has taken on the challenge to include accessibility in everything they do. When designing rooms for persons with disabilities, Scandic ensure that they are as well-designed as any other room, with practical solutions that go almost unnoticed, except by those who really need them.

“Scandic’s slogan is: ‘Everyone is welcome at Scandic’. It is widely acknowledged as the world’s leading hotel chain in regard to access for all.”

Magnus BERGLUND
About the practice at a glance
Name of Innovative Practice:Accessibilty as a business concept
Organisation:Scandic Hotels
Country
of origin
Norway/Sweden
Beneficiaries targeted Persons with disabilities
Approach/ model/ solution:Hotels made accessible

FACTS & FIGURES

  • 160 hotels in eight European countries
  • Scandic has received numerous awards and is getting attention in the media worldwide (CNN, BBC World, UN)

PROBLEMS TARGETED

The requirements for worry-free travel vary depending on whether one is wheelchair-bound, visually impaired, hearing impaired etc. Staying in a hotel might cause problems from the time of check-in at the reception until the check-out if no special service or knowledge is available.

PROJECT

Putting the needs of all guests firmly at the centre of its business model, Scandic has built a program around accessibility which includes the buildings, fixtures, fittings, furniture, design, training of its staff, menus, conference and meeting facilities, information and reservation services etc. to ensure that guests with disabilities or other access requirements enjoy a pleasant and trouble-free stay.

CURRENT SITUATION & OUTLOOK

In consultation with organisations for people with special accessibility needs, a checklist of 110 points was developed: Scandic’s accessibility standard. This standard encompasses everything offered by the hotel and is an integral consideration for all products and services at the hotel. Scandic also offer interactive online training on accessibility that focuses on advice, tips, tests, and instructional videos showing how to provide really good service for guests with disabilities.

CONTACT

Mr. Magnus BERGLUND
Scandic Hotels
Sveavägen 167, SE-102 33 Stockholm
Sweden | +46 8 517 350 00
magnus.berglund@scandichotels.com
www.scandichotels.com

EXPERT VOTING

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Top marks from:
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Nominated by: Haakon ASPELUND, The Delta Centre

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