Acceo offers telephone services to enable conversations between persons with hearing impairments and hearing persons. Registered companies can provide a new dimension in customer service by enabling communication with the hearing impaired.
- Solution
- Service provider for accessible phone calls
- Organization
- Delta Process
- Country of Implementation
- France
- Region
- Europe
- Subregion
- Western Europe
- First published
- 31.01.2014
Solution details
People
Herve ALLART
“We created a service dedicated to performance which is of benefit both for companies and for people – a new ecosystem like a virtuous circle.” Herve ALLART
Acceo offers services to enable phone conversations between persons with hearing impairments and a hearing person. Via a simple internet connection, real-time video interpretation in Sign Language and Instant Transcript Word can be offered. The operator acts as an intermediary and translates the written words or the sign language into spoken language to enable accessible communication.
Problems Targeted
Multiple methods of communication are critical to providing consistent customer support in any business. Persons with hearing impairments may struggle when it comes to telecommunications.
Solution, Innovation and Impact
Service operator, video calls, intermediary service
Related information
- Connections
- 2
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Organization
- People
