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Why?Universal Design in Irish Tourism Services as a business case
Ireland's voluntary standard on universal design of tourism services shows that more accessible customer communication requires neither much training nor additional costs. On the contrary, it creates business benefits: Easier online bookings or clearer menus bring fewer complaints and higher sales.
NSAI - National Standards Authority Ireland, Irish Standard I.S. 373:2013 on Universal Design for Customer Engagement in Tourism Services, 2013 National Standards Authority of Ireland, Fáilte Ireland and Centre for Excellence in Universal Design, Ireland, IrelandFlanders’ Personal Assistance Budget
The most important feature of Flanders´ Personal Assistance Budgets (PAB) is that the person with disabilities (or their representatives) controls both the assistance and the assistance budget, not the assistance provider. A multi-disciplinary team assesses and decides the budget each user receives, depending on his or her support needs.
VAPH - Flemish Agency for Persons with Disabilities, FLEMISH GOVERNMENT DECREE ON THE PROCEDURES FOR GRANTS (PERSONAL ASSISTANCE BUDGET) TO PERSONS WITH DISABILITIES, BelgiumShoe-shops, barrier-free for all
In 2010 APSA started a partnership with Tempe Grupo Inditex to develop the for&from store, which is uniquely designed to provide universal accessibility for consumers with various disabilities. In addition, the shop provides special services, such as the use of sign language for people with a hearing impairment.
Tempe, for&from stores, SpainSocial Platform Tailored for People with Disabilities
Inclov stands for "inclusive love" and is a matchmaking app for people with and without disabilities to make friends and connections. One of the profile items asks about disabilities, if any, including the level of dependency. Inclov reviews applications and verifies stated contact details. In 2018, Inclov had some 50,000 subscribers.
Inclov, Matchmaking App, IndiaA comprehensive strategy to make Office 365 fully accessible
To simplify the utilization for persons with disabilities, Microsoft 365 has been made accessible by including accessible templates, built-in learning tools, intelligent suggestions for image alt-text and an accessibility checker. Office 365 is available for home, business, enterprise and education use including free versions for students and teachers.
Microsoft Corporation, Office 365, United States of AmericaMystery Clients with disabilities evaluating the accessibility and usability of services
Access Israel, a leading NGO, trains training people with different disabilities to act as ‘mystery shoppers’ to covertly assess the level of accessibility and usability of services. Businesses pay for the service to improve their services, and many use it regularly. By 2021 testing teams had completed more than 300 assessments.
Access Israel, Accessibility Testing and Evaluation by Undercover Clients with Disabilities, IsraelAccessibility assessments of urban areas using 114 indicators
PPAS AU is a paper-based assessment form to review the level of ease by which persons with disabilities, the elderly, and children can move through public spaces such as a pavements, crossings, and buildings. PPAS AU has been used in six neighbourhoods in and around Montréal since the start of the initiative in 2015.
Logic Society, PPAS AU Audit of Safe Active Pedestrian Potential, CanadaThe ways4all project facilitates the use of public transport for persons with special needs, especially blind people. The result is an accessible application for mobile devices that combines indoor and outdoor navigation, traffic information, communication with public transport services, and intuitive operation.
ways4all is a mobile user interface combining outdoor navigation via GPS with indoor navigation via passive RFID tags and a tool for direct communication with a public transport system which enables a person with a visual impairment to register his or her point of departure to inform the driver accordingly.
Joanneum University of Applied Sciences, Accessible travel on public transport in austria, Austria