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Bank employees provide sign language services to customers
Since 2015, UniCredit Bank Austria has been offering Austria-wide consultations for customers in the form of sign language via video calls allowing a variety of transactions. Three sales managers are available for consultation in sign language as part of the "online branch" from Monday to Friday from 8 a.m. to 8 p.m. by appointment
Unicredit Bank Austria AG, Smart Banking in Sign Language, Austria
The professionalisation of empowerment
Peer counsellors have their own experience of disability and advise similarly affected people to enable them to take control of their own lives at home, in the community and at work. For the first time in the world, the province of Upper Austria has established peer counselling as a social profession.
Office of the Upper Austrian Provincial Government, Department of Social Affairs, The professionalisation of empowerment, Austria
Promoting Inclusive Sports in Schools
Working in close cooperation with the Special Olympics Austria, Inklusion Sport empowers youth and educators to promote social inclusion. Begun in 2004, they offer unified sport events, education and training in the Austrian state of Styria. Each year five physical education (PE) teachers receive training to become official advisers on inclusive sport.
Basic Initiative for Sports and Inclusion, Austria
Peer counselling as an approved profession
With the help of the regional Independent Living Centre, Upper Austria introduced peer counselling as a social profession in 2008, and it remains the only region to do so worldwide. Since 2009 more than 70 professionals have been certified. In 2014, 76 peer counsellors offered up to 1,320 hours of service per week.
Austrian Ministry of Social Affairs, Health, Care and Consumer Protection, AMENDMENT OF THE SOCIAL PROFESSIONS ACT, Austria
Preparing young people for real jobs in bakeries
Gragger, a bakery in Upper Austria and Caritas have organized "Backma's", a project that provides vocational on-the-job training for adolescents with disabilities. Under the supervision of mentors, the apprentices acquire practical skills in the production of pastries in a full-fledged working bakery in the town of Linz.
Caritas Linz, Austria
This project takes a holistic approach to the accessibility of banking services: buildings, banking foyers, ATMs, bank cards and websites are made accessible for persons with all kinds of disabilities.
To make banking accessible there are no steps at the entrances to the branch offices, a tactile guiding system leads to the information desk and advice counters are equipped with induction units. The website is available in sign language and simple language and in 2011 a new bank card for blind and visually impaired persons was launched.
Unicredit Bank Austria AG, Towards fully accessible banking services, Austria
An inclusive international volunteer programme
WeltWegWeiser is a service centre for people with disabilities who are interested in volunteering abroad. The organisation does not offer its own assignments, but advises interested people on suitable volunteer jobs based on their skills, interests and disabilities. Financial support is available for assignments.
Jugend eine Welt, WeltWegWeiser, Austria
Restaurant menu reading app for persons with visual impairment
MenuSpeak recognizes a user’s location through iBeacons and automatically shows the menu in any of more than 45 languages. It can even read the menu out loud, if desired. The user places selected items in a virtual shopping cart which are translated back to the service personnel.By 2017 the app was used by more than 25 hospitality companies in Austria ans Jamaica.
Mopius Mobile GmbH, MenuSpeak, Austria
An all-stakeholder approach towards Inclusive Education
Chance B has initiated a joint initiative for a pilot project on an inclusive educational system in the region of Eastern Styria, Austria. In an all-encompassing approach a network of 270 actors was established. For this project a comprehensive scientific study has been conducted involving case studies and expert interviews.
Chance B Holding GmbH, Austria
Pharmacy specialized in employment and services for deaf people
Since taking on the first deaf apprentice in 2008, the Vienna-based pharmacy has now trained two and employed a third deaf pharmacist. In addition, sign language courses were offered for hearing staff. For customers, the pharmacy offers barrier-free health information, including videos in sign language.
Marien Pharmacy, Training and counselling for deaf people, Austria