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Bank employees provide sign language services to customers
Since 2015, UniCredit Bank Austria has been offering Austria-wide consultations for customers in the form of sign language via video calls allowing a variety of transactions. Three sales managers are available for consultation in sign language as part of the "online branch" from Monday to Friday from 8 a.m. to 8 p.m. by appointment
Unicredit Bank Austria AG, Smart Banking in Sign Language, Austria -
Special support for deaf and hard of hearing refugees in sign language, life skills, and job application
Hospital St. John of God Linz, Austria: Supported Ukrainian refugees with hearing impairments in 2022 and 2023 with mental health and language courses. Partnered with the regional Federation of the Deaf.
Support for deaf Ukrainian refugees, Austria -
The professionalisation of empowerment
Peer counsellors have their own experience of disability and advise similarly affected people to enable them to take control of their own lives at home, in the community and at work. For the first time in the world, the province of Upper Austria has established peer counselling as a social profession.
Office of the Upper Austrian Provincial Government, Department of Social Affairs, The professionalisation of empowerment, Austria -
Promoting Inclusive Sports in Schools
Working in close cooperation with the Special Olympics Austria, Inklusion Sport empowers youth and educators to promote social inclusion. Begun in 2004, they offer unified sport events, education and training in the Austrian state of Styria. Each year five physical education (PE) teachers receive training to become official advisers on inclusive sport.
Basic Initiative for Sports and Inclusion, Austria -
Home-based children using a robot in classroom to learn and socialize
Berater Unternehmensberatungs GmbH from Austria has been offering education with the help of physical robots, so-called avatars, since 2020. Targeting children who cannot go to school, the avatars are usually placed in the classroom and can be personalized.
die Berater counsulting, Interaction avatar, Austria -
Peer counselling as an approved profession
With the help of the regional Independent Living Centre, Upper Austria introduced peer counselling as a social profession in 2008, and it remains the only region to do so worldwide. Since 2009 more than 70 professionals have been certified. In 2014, 76 peer counsellors offered up to 1,320 hours of service per week.
Austrian Ministry of Social Affairs, Health, Care and Consumer Protection, AMENDMENT OF THE SOCIAL PROFESSIONS ACT, Austria -
Hotel employment and training for persons with psychosocial disabilities
The Wesenufer Hotel in Austria was opened by Pro mente in 2008 and is a medium-sized seminar hotel that employs people with psychosocial impairments and provides them with multi-professional training. Due to the expansion of the hotel, the number of employees has increased from 20 to 54 by 2022.
Pro Mente Oberoesterreich, Wesenufer Hotel & Seminarkultur an der Donau, Austria -
Preparing young people for real jobs in bakeries
Gragger, a bakery in Upper Austria and Caritas have organized "Backma's", a project that provides vocational on-the-job training for adolescents with disabilities. Under the supervision of mentors, the apprentices acquire practical skills in the production of pastries in a full-fledged working bakery in the town of Linz.
Caritas Linz, Austria -
This project takes a holistic approach to the accessibility of banking services: buildings, banking foyers, ATMs, bank cards and websites are made accessible for persons with all kinds of disabilities.
To make banking accessible there are no steps at the entrances to the branch offices, a tactile guiding system leads to the information desk and advice counters are equipped with induction units. The website is available in sign language and simple language and in 2011 a new bank card for blind and visually impaired persons was launched.
Unicredit Bank Austria AG, Towards fully accessible banking services, Austria -
An inclusive international volunteer programme
WeltWegWeiser is a service centre for people with disabilities who are interested in volunteering abroad. The organisation does not offer its own assignments, but advises interested people on suitable volunteer jobs based on their skills, interests and disabilities. Financial support is available for assignments.
Jugend eine Welt, WeltWegWeiser, Austria