Innovative Practices 2014 on Accessibility

Web-based tool to plan access to railway stations

The Association of Train Operating Companies (ATOC) has produced a map of the mainland National Rail network in the UK that provides at-a-glance information about the accessibility of many stations.

“Stations Made Easy gives passengers with disabilities important information to assess if they can use a particular station. It eases their rail experience.”

About the practice at a glance
Name of Innovative Practice:Stations Made Easy
Organisation:Association of Train Operating Companies (ATOC Ltd.)
of origin
United Kingdom
Beneficiaries targeted Persons with disabilities
Approach/ model/ solution:Web-based tool to plan access to railway stations


  • More than 500,000 clicks per year
  • Journeys by passengers with disabilities have increased by 10% per year
  • More than 2,500 stations on the rail network are included


For persons with disabilities, travelling by railway can be challenging due to many unknown barriers. Not knowing what the railway station of origin or destination looks like or where the elevator is located makes journey planning difficult and discourages people from making journeys.


Stations Made Easy allows passengers to evaluate accessibility before they start their journey. ATOC have produced detailed plans, in the form of interactive station maps, for every station on the rail network in Great Britain. The maps provide detailed information about accessibility at every station. Stations Made Easy also allows passengers to identify routes through stations which best meet their needs. This includes delivering a step-by-step plan to passengers showing them what they will encounter using a particular pathway through a station.


The Stations Made Easy pages are updated on a regular basis to ensure all accessibility-related information is up to date. The online information is much more detailed than anything that existed previously. In order to ensure regular updates and the interactive engagement of disabled passengers, ATOC is currently exploring whether the implementation of a community-based comment and recommendation facility can be developed for each individual station. The set-up of such an interactive community tool would be a starting point for a social media travel network for railway passengers with disabilities in the United Kingdom.

237_Stations Made Easy_ATOC Ltd_St.Pancras mapA screenshot of the Stations Made Easy map at London St. Pancras International. Symbols indicate accessibility; photographs give an impression about the location.


Association of Train Operating Companies
200 Aldersgate Street, EC1A 4HD, UK
+44 207 841 8104


Top marks from:
• all voters
• EU voters
Top marks for:
• Access to transport
• Targeting all persons with disabilities

Nominated by: ATOC