Innovative Practice 2021 on Inclusive Employment and ICT
Free relay service with sign language interpreters, also on phone and Whatsapp
Federacion Nacional de Sordos de Colombia (FENASCOL) is an NGO founded in 1984 and is based in Bogota, Colombia. In 2001 it initiated a project called Centro de Relevo (Relay Centre), with the support and funding of the Ministry of Information and Communication Technologies, which enables a channel of communication between deaf and hearing people via Colombian sign language interpreters. It is free for users and available 24 hours. From 2009 to 2020 the relay centre has serviced 54,000 people.
“Using the Relay Centre allowed me to become independent and to participate in job interviews.”
|Name of Innovative Practice:||Centro de Relevo – Relay Centre|
|Organisation:||Federacion Nacional de Sordos de Colombia (FENASCOL)|
|Sub-Category||A project related to ICT|