Innovative Practice 2018 on Accessibility
Shoe-shops, barrier-free for all
Name of Innovative Practice: | Shoe-shops, barrier-free for all |
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Organisation: | APSA |
Country of Implementation | Spain |
PROBLEMS TARGETED
SOLUTION, INNOVATION, AND IMPACT

Tempe has created a ‘quality assurance circle’ made up of persons with different types of disability who visit the store as mystery shoppers, assess its accessibility, and report the results back to the company. Staff members at the store have received specific training in serving persons with any disability, which is also facilitated by the fact that most of them are also persons with disabilities.
As a result, it has obtained the ISO 170001 certification for universal accessibility. for&from has welcomed more than 200,000 customers since its opening in 2010.
OUTLOOK, TRANSFERABILITY AND FUNDING
Over the years there has been a constant growth in Spain of persons with disabilities as customers, as well as in the number of persons with disabilities who take part in various training programmes.
The practice has the potential to continue to be replicated and since it is a design and accessibility model, it can be imitated by other commercial brands as well.
The project has not received any external finance, but has been maintained entirely with income from its own commercial activity.
With the aim of quantifying the social profits gained from the for&from project, the Fundación Ecología y Desarrollo (ECODES) carried out a study to identify and analyse the social and socio-economic returns from the project entitled ‘Identification and analysis of the social and socio-economic return of for&from through application of the Social Return on Investments (SROI) methodology’.
The study found that for&from creates social, economic and socio-economic value approximately seven times greater than the investment made by Inditex to implement the programme.