Other shortlisted practices 2014

Online guides about railway stations

Requested by the ÖBB (Austrian Railway Association) the organisation freiraum europa examined, whether the 25 biggest railway stations in Austria are accessible to persons with physical disabilities. The results were published through audio or video clips on the ÖBB website.

“The audio-video-guide has increased the mobility of persons with disabilities and accessibility of
the public transportation system immensely.”

Markus HAASproject leader
About the practice at a glance
Name of Innovative Practice:Audio-Videoguides für ÖBB
of origin
Beneficiaries targeted People with physical disabilities
Approach/ model/ solution:Online information about the accessibility of railway stations


  • the project was founded in 2012
  • information about the accessibility of the biggest 25 railway stations in Austria is available on the website and worded according to the “easy reading” guidelines


Although the state defined edificial standards for public buildings to create a barrier-free access, there is still a lack of implementation. There are already a lot of toilets for persons in a wheelchair, ramps and parking spaces for people with disabilities, but still everyday life turns out to be more than challenging for the affected persons.


The ÖBB provides customers with disabilities a broad range of services. As a part of their offerings, freiraum-europa has been assigned to create video and audio clips for blind, visually impaired, deaf, persons with a restricted mobility or people of short stature. By hearing or viewing those clips, those persons can get an impression of the railway station and are able to prepare their future visits. The files are available in German, English and sign language.


Through the audio- and video guides the mobility and autonomy of people with disabilities can be considerably increased. At the same time the ÖBB, as a public institution sets an example for other companies and institutions. Since being online, the files can be updated at any time and are accessible for a great number of people. They can be accessed easily from home and are edited in an easy language, which is easily comprehensible for everyone.

1.6.11 am BAhnhof treppe

Barrier-free railway station
(Picture: fotolia)


Wienerstraße 131 D
4020 Linz, Austria
+43 732 94 66 00

Nominated by: Mr. Dietmar JANOSCHEK, freiraum-europa