Innovative Practices 2014 on Accessibility

Database for barrier-free public transport systems

The research project provides a comprehensive list of barriers and convenient solutions for vision and hearing impaired passengers in public transport systems. Authorities and public transport companies can use the results to improve their services.

“The expertise of our team is always needed whenever our complicated world needs simple solutions.”

Elmar W.M. FÜRST
About the practice at a glance
Name of Innovative Practice:MoViH – Mobility in public transport
Organisation:WU Wien, Institute for Transport and Logistics Management
of origin
Beneficiaries targeted Persons with vision and/or hearing impairments
Approach/ model/ solution:Research on barriers/solutions


  • results presented in international conferences (International Mobility Conference, European Transport Conference)
  • database of approx. 300 best & worst practices (photographs) as toolkit to design barrier-free
  • problems categorized in 4: stops and stations, vehicles, general mobility problems and public awareness
  • contributed to build Vienna International Airport accessibly


The project team found a variety of different problems being imposed on impaired passengers that could be segmented into four categories (“stops and stations”, “vehicles”, “general mobility problems” and “public awareness”). Additionally multiple solutions to each of these barriers are presented and the main target group is indicated.


As public transport is an ever more important factor in everyday life, the responsible authorities should be made aware of the specific problems imposed on vision and/or hearing impaired persons. Therefore, this research project provided a first comprehensive list of barriers together with convenient solutions that should be considered for a barrier-free public transport system.


The research project focused exclusively on the needs and barriers for people with vision and hearing disabilities which is currently a unique approach. In order to identify the most efficient and effective solutions in terms of accessibility also the transport companies as providers and the public sector were interviewed. The information is compiled in ‘best & worst practices’ and forms a solid basis for consulting transport companies to make their systems as accessible as possible. Using the findings from the project the accessibility of the Vienna International Airport was improved. The generated professional knowledge is also introduced to improve existing standards and develop new ones.

Abbildung 17Indicating one of the best practices that were identified during the research process: clearly marking all potential hazards in the street to make them as visible as possible for persons with visual impairments.

Mr. Christian VOGELAUER
Institute for Transport, Logistics Management
Building D1, 4. OG | Welthandelsplatz 1
1020 Wien, Austria | +43-1-31336-4181


Top marks from:
• EU voters

Nominated by: Elmar W. M. FÜRST, WU Wien