“The PR department has added the option of sending complaints by SMS.”
My name is Revital Swirski-Shurtz. I am a council member in Kiryat Bialik, a municipality in northern Israel. As a person using a wheelchair, I am very much aware of the need for accessibility and am very active in promoting accessibility in my municipality.
My municipality employees have attended three accessibility training sessions conducted by Access Israel, in addition to their famous “Accessibility Tastes Dinner” for the management team.
Besides the fact that the employees were all very moved and excited by the training, one consequence has been that the Collection Department – which has a lot of interaction with the local residents – installed accessibility systems for the hearing and vision impaired, added accessible seats to the waiting area, and even installed an accessible watercooler. The employees have become much more sensitive to and aware of the needs of people with disabilities and say they now feel more confident to communicate with them.
Another innovation is that the Public Relations department has added the option of sending complaints by SMS and has provided a special customized service for people with disabilities. Further, all official ceremonies and events are now fully accessible. More and more residents with disabilities have started to feel comfortable in their interactions with the municipality, and so attend more events and deal more independently directly with the municipality.
Find out more about how Access Israel has developed a business model for training service providers regarding issues of accessibility by reading the factsheet.