Innovative Policy 2018 on Accessibility

The Accessibility Strategy of Grenoble

As early as the 1970s Grenoble, a city of some 450,000 inhabitants located in the French Alps, began to address accessibility issues concerning public transport and the public road system. More recently, in 2015 the city developed a nine-year plan to make the city fully accessible – including all areas of public institutions, schools, sports and leisure facilities. Moreover, the entire public transport system is made accessible, under the guidance of the SMTC (the local transport agency) of Grenoble-Alpes Metropole. In 2017 a multifunctional public transport station has been opened, and 86 per cent of public bus facilities have been made fully accessible.

About the policy at a glance
Laws and regulations involved:The Accessibility Agenda (L’Agenda d’accessibilité programmée – Ad’Ap)
Responsible Body:Municipality of Grenoble
of Implementation


  • 100 per cent of all tram stations were fully accessible by end of 2016.
  • 86 per cent of all bus stations were fully accessible by end of 2017.
  • In 2016, 80 per cent of the public spaces in the city centre and 64 per cent in the whole metropolitan area were accessible.


Grenoble wants to make all aspects of public space fully accessible by 2024. As of 2017 approximately 40 per cent of all public buildings were still inaccessible.


The official Grenoble Accessibility Agenda (L’Agenda d’accessibilité programmée – Ad’Ap) covers the following areas:

  • Built environment and public spaces
  • Infrastructure and transport
  • Information and communication
  • Public services and employment

Regulations regarding the built environment and public spaces concern all public buildings and foresee the installation of audio descriptions and interfaces for sign language via the Internet in addition to physical adaptations. Schools have the highest priority to become accessible.
To increase safety, especially among those with a disability, the city has introduced a reduced speed limit of 30 km/hour in the entire metropolitan area, except for some major connection roads. Other actions include orientation lines on pavements and pedestrian traffic lights with sound. The city intends to make all public bus stations fully accessible. By the end of 2017, 86 per cent have been made accessible and 100 per cent of all tram stations already are. Further, every bus and tram operator receive 2.5 hours of annual training on issues of disability and aging.

Grenoble bus with accessibility features.Beyond the existing level of accessibility, the station platforms have elevators and the principle of Universal Accessibility is extended to the whole travel chain, with priority being shown to marking, signage, and ease of travel. In March 2017 the city opened the Multimodal Change Centre, which is a multiservice road and railway station based on Universal Design principles.

Regarding information and communication, the city has made its website partly accessible for people with visual impairments. Furthermore, sessions of the city council are translated simultaneously into sign language; and the city offers an emergency number with sign language for people with hearing impairments.
The city is also encouraging employment of people with disabilities. Approximately 9 per cent of the total workforce of the city itself are people with disabilities, including 20 employees specifically dedicated to disability/accessibility issues.


In 2016, 80 per cent of the public spaces in the city centre and 64 per cent in the whole metropolitan area were accessible. Sixty per cent of public buildings were accessible with various aids, such as handrails, Braille signage, etc. In public facilities, the city has made it an obligation to perform accessibility work within the next three years, with penalties (1,500 Euros) for failure to do so.

The entire Accessibility Agenda is based on Universal Design principles, meaning that all future products, equipment, programmes, and services can be used by everyone without Grenoble bus station.any need for subsequent rethinks or adaptation. Accessibility is being improved every year with audible and digital information, ticketing, dedicated service provision, etc.
The objective is to cover all 49 communities in the metropolitan area by 2024. The accessibility agenda of the City of Grenoble has a budget of 12 million Euros. It is dedicated to the accessibility of 220 municipal buildings: schools, cultural facilities, libraries, and gymnasiums. The work mainly concerns the installation of access ramps, lifts, sanitary facilities for people with disability, and signage.


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