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Personal ombudsman (PO) is an innovative new service that came out of the Swedish psychiatric reform in 1995. It has later become well known all over the world in connection with the UN CRPD, as it is one of few concrete examples of supported decision-making (CPRD Article 12). A PO is a professional, highly skilled person, who works to 100 % on the commission of his client only. One organization that runs such a service is PO-Skåne, which is owned by the user association RSMH together with the family association IFS.

Author of the article is Maths Jesperson, who was the founding member of the European Network of (ex-) Users and Survivors of Psychiatry in 1991 and who came and spoke at the first Zero Project Conference we held in Vienna in 2012!