Description

Are your country main emergency phone lines (police, firemen, ambulance) accessible to all persons with disabilities?
The question takes in consideration the provision of relay services – human operated services for media and mode (voice, text, and video) translation during phone conversations, allowing people with disabilities to place calls to standard telephone users via a keyboard or assistive device.

Relates to Convention Article:

  • No.9, Accessibility
  • No.4, General obligations

In detail

Paragraph 1 of Article 9 prescribes that State Parties identify and eliminate obstacles and barriers to accessibility. The above-mentioned measures shall apply, inter alia, to “[i]nformation, communications and other services, including electronic services and emergency services”.

As phone lines are the main tool on emergency communications, the question takes into consideration the provision of relay services – human operated services for media and mode (voice, text, and video) translation during phone conversations.