Are all urban public transports (bus, metro, tram, train) accessible to all persons with disabilities?


Any exceptions qualify for ‘Yes – with Qualifications’. Accessibility must, however, include both blind persons and those persons with mental or intellectual disabilities. A very important issue here is that drivers (especially bus drivers) are both trained, and obliged personally, to help, if required, a person with disabilities. Wheelchair users should be able to enter and leave buses without assistance. If ‘Yes – with Qualifications’, please indicate why. If “Yes” please describe any significant differences between the legal situation and the reality of everyday life.

In detail


Only 3 percent of the experts replied that in their country all urban public transport is accessible to all persons with disabilities. The lack of training for the drivers was reported as one of the major issues in preventing transportation from being accessible for all persons with disabilities (Taiwan, Ukraine, Austria, South Africa, Romania, New Zealand). It was also stated from many respondents that transportation is, if at all, accessible for persons with physical disabilities. The information on public transportation services, the stations and bus stops etc. are rarely accessible for persons with visual impairments or other kinds of disabilities, since mainly physical barriers are removed (New Zealand, United Kingdom, United States, India). In 55 percent of the countries covered by the questionnaire experts stated the urban transportation is not accessible for all persons with disabilities.


Heng-hao Chang, Taiwan : “Some urban public transportation are accessible for wheelchair user, but mostly need assistant from the bus driver to enter and leave. Lack of proper training for all persons with disabilities in urban public transportation.”

Shannon Hennig, New Zealand : “Training is reported to be an issue. Many buses are not wheelchair accessible. only certain train platforms are accessible. People with invisible disabilities, for example autism, report that they are frequently asked by bus drivers why they are using transport cards only issued to people with disabilities. In my city (Wellington) bus stops are not announced nor consistently displayed, which are important accommodations for people with vision and language impairments respectively.

CRPD Article

Relates to UN CRPD article No. 9 (Accessibility)