Innovative Practices 2014 on Accessibility

Service provider for accessible phone calls

Acceo offers telephone services to enable conversations between persons with hearing impairments and hearing persons. Registered companies can provide a new dimension in customer service by enabling communication with the hearing impaired.

“We created a service dedicated to performance which is of benefit both for companies and for people – a new ecosystem like a virtuous circle.”

Herve ALLART
About the practice at a glance
Name of Innovative Practice:ACCEO
Organisation:Delta Process
Country
of origin
France
Beneficiaries targeted Persons with hearing impairments
Approach/ model/ solution:Service operator, video calls, intermediary service

FACTS & FIGURES

  • Used by more than 400 employees since 2007
  • 150 institutions currently use the service
  • Grew from 20 to 75 employees in 5 years
  • Laureate Trophies of Social Entrepreneurship by La Tribune (2011)
  • Medal of Honour of Health and Social Affairs awarded to Hervé Allart (2012)
  • Lyonnaise des Eaux Laureate of Trophies – CSR challenges due to Acceo services (2013)

PROBLEMS TARGETED

Multiple methods of communication are critical to providing consistent customer support in any business. Persons with hearing impairments may struggle when it comes to telecommunications.

PROJECT

Acceo offers services to enable phone conversations between persons with hearing impairments and a hearing person. Via a simple internet connection, real-time video interpretation in Sign Language and Instant Transcript Word can be offered. The operator acts as an intermediary and translates the written words or the sign language into spoken language to enable accessible communication.

CURRENT SITUATION & OUTLOOK

Since 2011 Acceo enables free access to telephone calls for every individual with hearing impairments – regardless of their mode of communication. The service is free of charge for the user; the companies offering this service to their clients cover the cost. Companies and shops register for the service which is then promoted and offered to their customers. Only registered organisations and shops are included in the service portfolio. Acceo leads to a new dimension in customer relations.

téléphoniqueVia a simple internet connection, real-time video interpretation in Sign Language and Instant Transcript Word is offered free of charge.
CONTACT

Mr. Herve ALLART
Delta Process
4 bis Avenue Raspail, 94100 Saint Maur des Fosses
France | +33-1 55 97 00 00
herve.allart@tadeo.fr
www.acce-o.fr

EXPERT VOTING

voted  
Top marks from:
• NGO voters

Nominated by: Virginie GUERIN, Delta Process

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