Description

Are your country main emergency phone lines (police, firemen, ambulance) accessible to all persons with disabilities?
The question takes in consideration the provision of relay services – human operated services for media and mode (voice, text, and video) translation during phone conversations, allowing people with disabilities to place calls to standard telephone users via a keyboard or assistive device.

Relates to Convention Article:

  • No.9, Accessibility
  • No.4, General obligations

In detail

Brief explanation of the question

Paragraph 1 of Article 9 prescribes that State Parties identify and eliminate obstacles and barriers to accessibility. The above-mentioned measures shall apply, inter alia, to “[i]nformation, communications and other services, including electronic services and emergency services”.

As phone lines are the main tool on emergency communications, the question takes into consideration the provision of relay services – human operated services for media and mode (voice, text, and video) translation during phone conversations.

Summary of results

The situation for emergency phone lines is not very promising as only 14 out of 130 countries replied positively and most of the “qualified yes” reflect a clear lack of accessibility for persons with hearing impairments.

Fill in for your country

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