Description

In your country, are accessible ATMs (cash dispensing machines) readily available to all persons with disabilities?
“Accessibility of ATMs”: ATM (Automatic Teller Machine) with audio-based functions, at a convenient height or other accessible design features, as the ones for people with cognitive or learning disability; also mobile devices’ applications that make ATM functions accessible to people with disabilities. If “Yes” or “Yes, with qualifications” please refer to the specific percentage of the accessible ATMs that are available.

Relates to Convention Article:

  • No.9, Accessibility

In detail

Brief explanation of the question

Article 9 of the CRPD prescribes that in order “to enable persons with disabilities to live independently and participate fully in all aspects of life, States Parties shall take appropriate measures to ensure to persons with disabilities access, on an equal basis with others, to the physical environment…and to other facilities and services open or provided to the public, both in urban and in rural areas”.

As some experts highlight, the key issue is the number of the accessible ATMs, so the question also asks for the specific percentage of accessible ATMs that are available.

Summary of results

Barrier-free ATMs or online banking are currently just in the beginnings in many countries and still not readily available to all persons with disabilities (Austria, Honduras, Russia, South Africa, UK, Benin, Chile, Jamaica, Moldova or Peru). Staff still lacks training (e.g. Norway) and in some countries usually only the biggest banks are the ones paying attention (Australia, USA, Spain, Jordan). Most the accessible services are located in the capital city (e.g. Uganda). In some less developed countries accessible ATMs are not available at all.

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